Taxify is one of the fastest growing ridesharing apps in the world with millions of happy customers in 20 countries, from Europe to Mexico to South Africa. Our mission is to build the smartest way to move in cities - more convenient than public transport, but cheaper than driving your car.

To support significant growth in Tbilisi in recent years, we are now looking for a great Customer Support Specialist, who will keep all Taxify users happy in Tbilisi.

You will:

** Take responsibility of Taxify drivers` quality in Tbilisi
** Handle support requests from our riders and drivers
** Review Driver ratings and solve low rating reports and incidents
** Train and monitor drivers to ensure quality service
** Turn unhappy riders to our loyal fans by showing them we really care.
** Contribute and share ideas to decrease the workload and improve the quality & speed of Taxify`s customer support
** Be a key player in Tbilisi team in a challenging hypergrowth environment.

We really want you to:

** Understand what does outstanding customer support look like and be ready to go the extra mile
** Be passionate about 5-star service quality and ready to put customers first
** Be a hustler, not stopping after 20 obstacles a day
** Have excellent spoken and written Georgian, English, plus basic Russian
** Be passionate about new technology and ridesharing.

We offer:

** Motivational base pay of 1,100 GEL (gross) + bonus
** Amazing experience working in one of the fastest growing start-ups in Europe
** Unique opportunity to shape the transport industry in Georgia and Europe
** No corporate BS
** A super motivated and talented team to work with
** Flexible working hours
** Free Taxify credit.

If you think you are the right candidate and be the change how people move from A to B in Tbilisi, send us your resume and motivation letter to: beso@taxify.eu and indicate job title in the subject line of your email, otherwise mail will be automatically deleted.