მიმღები რეგისტრატორი

18 მაისი - 18 ივნისი

In Fall 2016 Adjara Group hospitality introduced a new project Fabrika Hostel - one of the biggest design Hostels in the whole Transcaucasia. This unique place is a melting pot of cultures and ideas, inspiring travelers and locals alike. Fabrika is a space with the collection of various cafés & bars, artistic studios, co-working spaces and conference halls, where numerous cultural and social events take place daily. Fabrika Hostel is looking for a suitable candidate for the position of Front Office Receptionist.

Department: Front Office
Reports to: Front Office Supervisor/Front Office Manager

Position scope: Hostel receptionists are responsible for making guests feel welcome, dealing with room bookings and cancellations, check-in and check-outs, and handling general requests made by guests during their stay.

Knowledge, skills and abilities:

** Work experience as a receptionist is considered as a plus
** Fluent English, Russian and any additional languages considered as a plus
** Professional speech and behavior
** Patient listening
** Rich general knowledge
** Sense of humor
** Complying with administrative principles and views
** Respectful and helpful towards colleagues
** Attentive enough to control several tasks simultaneously
** Clean and positive appearance
** Representative capabilities
** Attentive to details

Duties:

** Execute departmental tasks within the framework of orders given by the supervisor
** Greeting the customer, registration procedures and room allocation
** Providing rooms to guests with prior reservations, in accordance with their preferences
** Accurately entering guest arrivals into the computer
** Registering all information filled out by the guests on the registration cards into the computer
** Reviewing the arrival list every morning one last time for room allocation and special notes
** Checking customer key return on the departure list and places a tick on the list
** Reviewing the departure list and maintaining communication with the Front Cashier, thereby preventing customers from leaving without paying
** Checking the departure list every morning for any notes
** Ensuring proper record keeping of vacant, ready for sale, and blocked rooms and their arrangement in the room rack
** Comparing the room rack with the list of occupied rooms from the computer
** Maintaining constant rack arrangement of arrival and departure rooms, reserved rooms, empty, clean, dirty, ready for sale, and blocked rooms
** Enabling proper room changes and sending room change forms to the housekeeping department
** Maintaining check of empty room`s keys
** Filing all front office reports properly
** Memorizing all prices of the hostel and its facilities (room, food, TV, safe, sauna, etc.)
** Informing guests about all hostel services, and trying to sell these services
** Checking whether cash and credit cards have been properly processed
** Taking necessary measures not to permit customer to leave without paying
** Attempting to resolve all guest complaints and problems
** Possessing knowledge on cultural and art events, entertainment and excursion possibilities, having documents ready at the desk
** Revenue Management and arranging Bell-boy services
** Daily audit (Revenue Management) of departments

General:

** Hostel`s Fire, Health and Safety Procedures.
** The main functions of other departments in order to perform management on duty.

Deadline for accepting applications is June 18th; only qualified candidates will be contacted. Please send your Resume on: hr@fabrikatbilisi.com

Please indicate the position title in subject line, otherwise your application will not be considered. 

Given Job Description may be subject to change and clarifications.